Privacy Policy

This Privacy Policy explains how Serenity Healthy Minds & Telemedicine Wellness LLC (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our services. It also outlines your privacy rights and how applicable laws safeguard your information.

1. Information Collection and Use

We collect and use personal data to provide, improve, and personalize our services. This includes responding to inquiries, sending service-related updates, and communicating with you based on your preferences.

2. Types of Data Collected

2.1 Personal Data

Personal information we may collect includes, but is not limited to:

• Name

• Email address

• Phone number

• Any other information you voluntarily provide when interacting with our website or services

2.2 SMS Communication Data

If you consent to receive SMS communications, you may receive messages related to our services, including:

• Appointment reminders

• Billing or administrative inquiries

• Promotions or special offers (if applicable)

2.3 Usage Data

We may automatically collect information to help improve our services, such as:

• IP address

• Browser type and version

• Pages visited

• Time and date of visits

• Time spent on pages

3. Tracking Technologies and Cookies

We use cookies and similar technologies (such as beacons, tags, and scripts) to monitor activity and store certain information. You may control or disable cookies through your browser settings; however, some parts of the service may not function properly if cookies are disabled.

4. Data Sharing Restrictions

• Phone numbers collected with SMS consent will never be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

• Your personal data is used strictly to provide and support our services.

5. Disclosure of Your Personal Data

5.1 Business Transactions

If Serenity Healthy Minds & Telemedicine Wellness LLC is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

5.2 Legal Compliance

We may disclose personal data when required to comply with legal obligations or to protect the rights, property, or safety of our company, users, or the public.

6. Data Security

We use industry-standard security measures, including encryption and secure servers, to protect your personal information. While we strive to safeguard your data, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Your Rights

You have the right to:

• Access, update, or request deletion of your personal information

• Opt out of SMS communications at any time

For questions or privacy-related concerns, contact us at:
Email: info@serenityhealthymindstelewellness.com

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices. We recommend reviewing their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and will become effective immediately upon posting.

SMS Terms and Conditions

By opting in to receive SMS messages from Serenity Healthy Minds & Telemedicine Wellness LLC, you agree to the following terms:

1. Consent for SMS Communication

• Phone numbers obtained through SMS consent will not be shared with third parties for marketing purposes.

• Your information is used solely for communication related to our services.

2. Types of SMS Communications

You may receive SMS messages related to:

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Promotions or offers (if applicable)

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 15 messages per week related to appointments, billing, or service updates.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier and plan. Fees may vary for domestic or international messages.

5. Opt-In Methods

You may opt in to receive SMS messages by:

• Verbally consenting during a conversation

• Submitting an online form

• Completing a paper consent form

6. Opt-Out Instructions

You may opt out at any time by replying STOP to any SMS message. You may also contact us directly for assistance.

7. Help

For help or support, reply HELP to (480) 508-0774 or contact us via email.

8. Additional Options

If you do not wish to receive SMS messages, simply do not check the SMS consent box on our forms.

9. Standard Messaging Disclosures

• Message and data rates may apply

• Reply STOP to opt out at any time

• Reply HELP for assistance

• Message frequency may vary depending on service